Elements and Performance Criteria
- Demonstrate commitment to the delivery of high quality services to clients
- Demonstrate consideration and understanding of the context, models of service delivery, underpinning values and philosophy of the sector in all work undertaken
- Ensure all work undertaken is consistent with relevant current policies and legislative requirements
- Demonstrate understanding of the issues facing clients and their carers in all work
- Demonstrate commitment to access and equity principles in all work in the sector
- Develop and implement a framework for quality service delivery
- Devise strategies to ensure delivery of high quality services which continue to reflect best practice
- Establish and implement protocols and procedures to manage service delivery and reflect best practice work in community services industry
- Identify and address barriers in the organisation that impact on delivery of high quality service
- Regularly update procedures for managing service delivery to reflect current best practice, relevant legislative changes, and changing client needs
- Monitor and review service delivery
- Monitor implementation of strategies to evaluate delivery of services
- Review service delivery and revise procedures as required to reflect best practice work
- Ensure staff receive necessary competency development to support delivery of current best practice, address relevant legislative changes and respond appropriately to changing client needs